Base Loft Ladders offers FREE delivery to 1 UK mainland address for orders over £100. For orders under this amount a flat rate of £14.95 will be added to your order at the checkout stage. For this reason we recommend that you order spare parts and accessories with your loft ladder to take advantage of our free delivery.

Delivery Time
Orders are processed the same day we receive them. Most products will be delivered during the next working day, provided we receive your order before 1pm. For Youngman and Titan products the delivery time is 2-3 working days.

Delivery Addresses
Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA26-28, G84. One of our Sales Administrators will contact you with the details.

Damaged and Faulty Goods
We need to know as quickly as possible if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left then please retain all the delivery packaging and contact us as soon as possible.

• Damaged goods must be notified to us by email with 48 hours of delivery. If a problem with your product develops within two years of your purchase date please contact us with details of the problem (in addition to supporting photographs and sales documents if possible). We will be happy to repair (without charge) or replace any defects due to faulty materials or workmanship. This warranty does not cover defects arising from normal wear and tear or misuse.
• Email us at info@baseloftladders.co.uk to obtain a returns number. No returned item will be accepted without this number.

All items to be returned should be addressed to:

Base Loft Ladders
Returns Department
23 Merton Drive
Weston-super-Mare
North Somerset
BS24 7EQ

About your Statutory Rights
Returning goods to Base Loft Ladders for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.